Tips To Speed Up Your Company Performance With Outsourced Technical Support

By John Matthew

As a matter of fact, over the past few years, these indicators have become the popular managerial approach to a certain extent. Because of the huge popularity, even those involved in the call center industry have now connected in the group. This is also true in the use of technical support indicators.

Technical support KPIs are tremendously useful for the reason that these quantifiable measures provide team managers as well as the account managers a sharp view of what is presently happening in the whole company.

A call center corporation would have hundreds or even thousands of technical support representatives, depending on the volume of the company.

Since the whole business is teeming with agents and associates, it would be difficult for the manager to observe every agent along with his or her performance every single day.

This means that without these support indicators, managers and supervisors will find it difficult to analyze and understand inadequate information in order for them to create the correct course of action that they should take. The main thing here is that any call center that needs to completely run their assets, there is a great need to use the KPIs.

Bear in mind that these KPIs should not be considered as the chief basis of the company itself. What you should remember is that even though these KPIs are very important, they are only managerial tools. Accordingly, what you actually need to do is to put together suitable and sensible goals and objectives.

The vision of the call center is understandably common in character. Because of this, everything will rest on the management to make the right objectives, which are specific. Following that, they should now formulate relevant KPIs that can be used together with the company's objectives.

An example of a technical support KPI is the average handling time. This is basically the average time period that an agent utilizes so that he can contract with a query made by a customer.

Now, an associated objective in this case could be the development of the technical skills of the agents working in the call center. In this exact objective, the support indicators would include the evaluation of the training test scores as well as the teaching hours for all agents working. - 32512

About the Author:

Philippines Outsourcing

By Colin Rich

The Philippines is on target to grow its outsourcing revenues to $13 billion, and provide jobs for 650,000 people, by the end of 2010. So, what exactly are the advantages of outsourcing to the Philippines that have led to it becoming a first choice outsourcing solution for businesses from around the world?

- Language

First and foremost is the ability to speak English well and with no accent. To most businesses, this is the greatest advantage when outsourcing to the Philippines. In fact, India may have lost around 100,000 call center jobs to the Philippines due to its "high-quality voice skills".

- High Levels of Literacy, Skills and Education

The Philippine government places high priority on education and this is evident in the high 92.6 percent literacy rate. The Philippines also produces about half a million college graduates every year. This means that there is a large pool of talented and highly-educated professionals for businesses to choose from.

- Available Skills Match Industry Needs

About 25% of Filipino graduates are specifically qualified for business-related jobs such as finance and marketing. Additionally, many of these professionals have had extra customer service training. The skills available in this pool of professionals match the needs of many U.S. businesses.

- Lower Costs

Outsourcing to the Philippines can save a business up to 40% in operational expenses. This is huge savings for small and medium-sized companies especially. Think about it - the minimum wage rate in the U.S. is about $8 per hour, whereas in the Philippines it is $8 a day!

- A Good Working Attitude

Countries in the Middle East and in Europe give high preference to Filipino workers because they are honest, well disciplined, and hard working. Many countries hiring delegations to the Philippines on a regular basis to recruit workers for their local businesses. This shows that Filipinos are not only hard-working, but that they are trustworthy and can also be relied on to produce the results expected of them. - 32512

About the Author:

Outsourcing Your MLM Business - A Better Solution?

By Kenny Gregg

Outsourcing signifies subcontracting a service to a third party company or to an individual service provider. Just due to the fact that you are operating a home business, it doesn't just mean that you can't get some other persons to perform work for you, especially if you have recently found that the twenty-four hour day is sorter than what you need to get everything done and still manage to get some sleep.

Generally, large companies decide to outsource processes that are non-core to the organization. I believe you should implement this principle on to your network marketing business as well. Try to outsource the less important and also the more time-consuming processes connected to your company: for example, would you believe it's important that you individually accept thirty or even 50 friend invitations on Facebook or Twitter? Do you need to publish blog comments by yourself?

Why don't we see the primary reasons why larger businesses prefer to outsource some their processes and how you can make use of their strategy.

-Price discounts: a number of companies go as far as offshoring to gain reduced costs for a number of the processes; for you, if you could earn thirty dollars per hour by performing something that's related to your company, but instead you have to waste time on a task that will get you $5 per hour, for instance, what results would you obtain? You'd either have to outsource the first part and thus pay somebody else a pile of cash to perform that thirty dollars/hour activity, or give up the thought of it altogether.

-Quality enhancement/operational expertise: if you're not a specialist in website design or programming, why don't you hire people in order to do the tasks and provide you with professional-looking sites that will bring more people? If article writing is not your strong point, why don't you hire a professional copywriter to ensure a better quality and better Search engine optimization to your articles?

- Ability to give attention to the core business: as your company expands, so will the time you'll have to spend just to run it. Hopefully, you'll reach a point where you'll have no time left for other activities apart from planning and growth of the business. So you'll have to finally give control of all other departments to other qualified professionals. As an example, a thing you can actually outsource from an earlier point in time is bookkeeping; all you have to find out about your earnings, losses, costs and deductions fits a one-page report, you don't need to keep an eye on everything yourself.

-Access to knowledge: when you've got a team performing together withyou, you can learn from each and every member's experience and ideas.

-Development: more persons, more ideas; your team members can bring new ideas to improve the procedures and the business itself that you probably wouldn't have thought of.

-Decrease production time: as in the case of organizations, outsourcing would in your case too generate the acceleration of the creation of a product - e.g., your web pages or your posts.

- Production supervision: the "production" process need not be steady; it is possible for you to raise it or decrease it as desired.

More suggestions pointed right at anyone running a network marketing business would include not to outsource from the starting point of your business; instead, rather delay right until the company demonstrates its profit potential. Plus, it is essential as well that you outsource first the procedures that you are not effective at controlling, in order to maximize effectiveness for your business. To put it differently, find the right people for the right tasks- preferably people who have good resume and previous experience, people that you could use for future assignments as well.

By delegating assignments to third parties, you can free some time for yourself too, so as to manage a prosperous venture and appreciate your fulfilling life simultaneously. - 32512

About the Author:

Sign Up for our Free Newsletter

Enter email address here